FAQ's
If you have more questions, please email us and we'll get back to you within 2 business days.
Shipping & delivery
How long does it take for my order to be processed and shipped?
Standard shipping: 3-7 business days
Express shipping: 1-3 business days
Processing and shipping times may vary depending on the items you've ordered and the shipping method selected. If you order an in-stock ring that requires sizing, it will ship in 5-7 business days. If you order an eternity band, we will make it to order in your size, which takes 6-8 weeks.
How can I track my package and receive updates on its delivery status?
Once your package has shipped, you can track it with the tracking number that we'll provide you.
What is the estimated delivery time for my order?
Delivery times can vary depending on the shipping method and location, but we'll provide you with an estimated delivery range at checkout.
What happens if my package is lost or damaged during shipping?
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement. All shipments are insured, so time is of the essence when filing a claim.
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers. High value items are sent Adult Signature Required, and once the order is in transit, the address cannot be modified.
Returns
Can I return a product if I have worn it?
We understand that sometimes a product may not meet your expectations. Due to the nature of jewelry, we cannot resell used or worn items, and thus cannot offer returns on worn jewelry.
Do I have to pay for shipping when returning a product?
In most cases, you'll be responsible for the shipping cost when returning a product. Please contact us prior to shipping the item back, and we will provide you with an express shipping label and deduct the total from your refund.
How long does it take to receive a refund after a return has been processed?
Once we've received and processed your return, it can take several business days for your refund to be issued. The exact timeframe may depend on your payment method and bank processing times.
Can I return a product that was purchased with a promotion or discount code?
Products purchased with a discount code may be returned as long as they are in unworn condition and the return is initiated within the return window.
All clearance items are final sale.
Our products
Are your products ethically made?
Yes, we're committed to ethical manufacturing practices and strive to ensure that all of our products are made under fair and safe working conditions. We work closely with our suppliers to ensure that they meet our ethical standards and regularly monitor our supply chain to ensure compliance.
What happens if my package is lost or damaged during shipping?
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement.